Bob Hammond, who bought the franchise along with his wife and son, previously worked for a Drain Doctor Plumbing franchise in London. After moving to the south coast he set up his own business providing a similar service, however, when the Brighton franchise came up for sale he decided to close his own business and buy the franchise.

"When I was working with Drain Doctor in London I saw the potential of the Drain Doctor system," says Bob Hammond, joint owner of Drain Doctor Plumbing Brighton. "Drain Doctor customers are given fixed-price, no obligation quotes, all work is guaranteed and we are fully trained in the latest techniques, such as closed circuit camera surveys and no-dig drain repairs. There are no call-out charges and the job costs the same whatever time of day or night the customer needs to call us."