Carrie and Phil (pictured, collecting their award from Steve Emmerson (R), ServiceMaster Managing Director) have started their Merry Maids franchise in 2001 and achieved a turnover increase of 31 per cent in the last 12 months. "The combination of a household name and a great franchise package made Merry Maids the number one choice for us," says Phil and Carrie, who received an all expenses paid trip to Florida to attend the 2009 international Merry Maids seminar. "We believe we deliver a reliable and professional service to our customers week in week out, so we retain their business and attract new clients."