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Myhome Carpet & Fabric Cleaning: A business with the 'WOW' factor

With an all-encompassing cleaning service backed by 25 years of experience, Myhome Carpet & Fabric Cleaning is offering a business with the WOW factor. Rachel Spaul reports

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Myhome Carpet & Fabric Cleaning boasts a long track record delivering exemplary cleaning services to customers across the UK, having launched the business in 1994. The company delivers on its promise of a 'guaranteed service and a guaranteed price at a guaranteed time' to give customers the results they have previously only dreamed of.

Myhome Carpet & Fabric Cleaning franchisees target both domestic and commercial cleaning markets to maximise their business revenues. In fact, with cleaning services including carpets, curtains, upholstery, leather, mattresses, hard floors and car interiors, Myhome Carpet & Fabric Cleaning can provide an all-encompassing service.

"Not only does the Myhome Carpet & Fabric Cleaning cleaning system deliver results but so does the franchise package," insists Managing Director Richard Edwards who, with his wife Emma, launched Myhome Carpet & Fabric Cleaning in the UK in 1994. "With over 40 years of experience in franchising by the UK management team, Myhome Carpet & Fabric Cleaning franchisees receive comprehensive initial and ongoing support to launch their business and very importantly, support successfully through every stage of growth."

The company offers two business models within the UK: management franchises and owner/operator franchises, geared to the requirements of the franchisee initially and as the business grows. In addition to comprehensive initial and ongoing support to launch franchisees' businesses, the franchise package also includes an exclusive territory, national customer service centre and booking office, national marketing, advertising material, and 0800 Freephone, Freefax and Freepost facilities.

Its established presence across the UK has enabled Myhome Carpet & Fabric Cleaning to build an extensive client base including hotels, nursing homes, leisure centres, schools, pubs, and other commercial locations.

"The market for professional cleaning is vast and growing, and with the increase in hard flooring, particularly within the many commercial sectors, our market is double that of conventional carpet and upholstery cleaners," adds Richard.

"With 75 per cent of the work regularly coming from commercial clients, and a dedicated head office team generating regular high invoice work, it's easy to see how the franchisee's business expands quickly."

Myhome Carpet & Fabric Cleaning gives my customers and me the WOW factor

For 22 years, Janette Hawkins was generally happy working in the shipping industry at Felixstowe docks, until the day redundancies were announced. Since her father had been self-employed, Janette had always thought that one day she would do the same. The threat of redundancy therefore felt a bit like a sign that this was the time to do it. Janette explains how she decided upon Myhome Carpet & Fabric Cleaning and how it has worked out for her.

The thought of finding another job and working for somebody else after 22 years with the same firm was a bit daunting, especially with the prospect of being made redundant again. Also, not having any experience of setting up a business from scratch, franchising seemed the obvious choice.

I like the idea of the cleaning industry because I see it as good repeat business for the foreseeable future. Having had some experience working in my father's contract cleaning company years ago, I felt I would like to work in a more specialist market. This led me to Myhome Carpet & Fabric Cleaning, who are experts in cleaning all types of floors and soft furnishings, and when I saw the cleaning systems in action I thought it was fantastic.

My business works to a diary so the Myhome Carpet & Fabric Cleaning business gives me the freedom to choose when I work. I am far more in control of my time, which is important to me, as my husband currently works shifts. I have much more quality time in my private life even though I'm working much harder than when I was employed.

Although I really don't think cleaning experience is needed, I certainly think anyone considering the Myhome Carpet & Fabric Cleaning franchise needs to like people. I have always worked with people and enjoy talking to them and helping them out so this is ideal for me.

The transition into the franchise was very easy for me thanks to the total Myhome Carpet & Fabric Cleaning package - all I had to do was follow it. Head office staff have certainly given me the practical and emotional support I need.

I've already got testimonials, referral and repeat business and I've only been going since January...I think my customers like me! And I think they're great, such a variety of people, premises and business types. It makes for an interesting job, as you never really do the exact same clean twice. The results from the cleaning systems give me and my customers the WOW factor I expected.

As a woman, I think the blokes were surprised when they first saw me in action on a major account job, I certainly proved that I could work just as hard as them. I loved the challenge of it. I don't really know why the Myhome Carpet & Fabric Cleaning franchisees are predominantly male, yes it's a physical role but as long as females are fit and active I can see no reason why us girls can't do this too.

I really like what I'm doing; I simply love the job. It is probably the best thing I've ever done work wise and I wish I'd done it 10 years ago.

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