The strength of our selection process has ensured that all franchisees are exceptional and bring a first rate service to their territory. As a result, PlumbLocal and ElecLocal businesses have become an integral part of their local communities. "Our selection process reveals whether applicants have the required practical skills, business acumen and personal skills as well as the required levels of drive, motivation and integrity," says Local Services Chief Executive Steve Baker. "We are proud to recognise that all of our franchisees are dedicated to providing an exceptional service."

All Local Services clients receive a reply paid impression card sent from head office a few days after any works are undertaken which asks for scores out of 10 on areas including timely arrival, quality of works and price. Some are so impressed with the service they receive from PlumbLocal and ElecLocal franchisees that they take the time to send written commendations. Allyson Gale of Bridgend Cardiff wrote: "Once again, another superb job by PlumbLocal. Just over a year ago I was fortunate enough to sample the work of Wayne Bajada. So when I experienced another plumbing problem I didn't hesitate to contact your company again. This time I was visited by Harry McFarland. Once again I experienced prompt, efficient and friendly service at a sensible price." Our high standard of service is now recognised in the commercial market. The Local Services management team is now frequently meeting with the country's leading insurers and suppliers to assist with the development and improvement of services to their clients. This will result in rapid growth of both the PlumbLocal and ElecLocal networks in the UK and Ireland.

The Franchise Package


The bespoke franchise package provides all franchisees with everything they need to build a successful business. All franchisees benefit from full City & Guilds training and qualification followed by 24 hour technical support. The technical support ranges from a simple phone call to rapid on-site assistance. Franchisees capitalise on the Local Services branding which is synonymous with a guaranteed reliable local service at a sensible price. They also have access to fully branded vehicles at substantially discounted rates and launch with high quality tools and equipment.

Local Services provides technical support as well as business and marketing support throughout the life of the franchise agreement. Franchisees are supported to ensure that they actively market the business locally, while also benefiting from extensive national marketing programmes. Franchisees use the Local Services memorable 0808 000 0000 telephone number and all calls are handled by Local Services' call centre staff who are fully trained and experienced to handle all calls and schedule appointments.