The Edinburgh Bluebird Care franchise office has been awarded the highest grading in the city by the Care Commission. Bluebird Care Edinburgh, which is owned and operated by Jane Perry (pictured top) and provides a home care service, was awarded a Grade Six in every category – classed as excellent. In the same month Perry was also runner-up for a national award.
The Commission, which spent a whole day in the Bluebird Care office, scrutinised customer and carer records, training files, the compliments and complaints register, staff and customer surveys plus policies and procedures before awarding them the top accolade.
Perry said: “This sends out a strong signal to local people that we pride ourselves on providing an excellent service on every level. The inspection involved weeks of preparation and is a great boost to the whole team as well as our customers.
“Gail Syratt, who in June was awarded Care Manager of the year out of 776 other Care Managers in Scotland, worked extremely hard on the run up to the inspection to ensure we were fully prepared for our inspection.”
As part of the inspection, surveys were sent to their 90 customers as well as their carers. Every survey returned was made available to the inspector.
Perry added: “There is no other provider in Edinburgh with Grade Six across the board. It was achieved by a team of dedicated and professional care workers, office and management staff who work extremely hard to ensure our customers get a first-class service every time. Getting straight Grade Fives in our first year was in itself a tremendous achievement, but this caps that.”
Perry, who currently employs 70 care workers and office staff at the Castlebrae Business Centre, provides care at home in the South of Edinburgh and has this year expanded into the city’s Northern territory. She is now planning a further recruitment drive in preparation for the busy winter months.
As well as receiving the highest grading in Edinburgh, Perry’s other achievements include being awarded the ‘Best Company Newcomer of the Year Award 2009’ at the Scottish Care at Home awards ceremony and this year was runner-up in the Northern Region for Franchise of the Year Award from Bluebird Care.