Communication: The Lifeblood of Business

Drawing on decades of telecoms experience, Callswitch has developed a range of packages tailored to the franchise sector as the company's Director Chris Sellers explains.

Callswitch's packages allow a franchisor to easily integrate the setup ensuring that before the location begins trading all telecoms are working as they need to be.

Franchising can at times seem very complex. Many different things need to be completed before you can even start trading, and reaping the benefits from the investment you have made towards your new way of working. For established franchises the day to day focus should be running and developing the business rather than worrying about infrastructure and telecoms issues.

Communications is often one of those things left to the very last minute, leading to quick decisions and orders being placed that might not be in the best interests of your franchise. Being able to communicate is the lifeblood of any business, whether that is picking up the phone and making a call to order stock, going online to submit vital orders, or being able to answer those important sales calls generated by your advertising and marketing activity.

Formed in 2006, Callswitch Technologies draws on the experience of its founders, who collectively have more than 30 years of experience working within the telecoms industry. The business works on the core principle of having long term relationships with its customers, seeking to develop close working partnerships over a number of years. This allows us to further understand the needs of our customers and suggest products and services that will improve their business as a result.

For many franchises, the first point of contact for customers is the telephone and we want to ensure that good impressions are made from the outset every time. Therefore our aim is to help a franchise become even more successful by ensuring that this vital part of the business runs efficiently and seamlessly in the background.

As a leading Associate of Franchise Development Services, Callswitch Technologies specialise in providing inbound and outbound call services to and from around the world. Callswitch Technologies have worked with a number of franchise organisations and as such, has built up a very good understanding of how the franchise marketplace works. They have created a number of telephony packages to suit both franchisors and franchise owners operating within these two very different business models.

Outbound calls, data circuits, IP Hosting forms part of our customers overall package, which makes Callswitch a complete business telecoms provider that is embracing new technology which can further help its customers' productivity, working practices and management control.

Apart from passing on competitive savings we add value with network-based call recording, conferencing calling services, online billing and call management, single bill solutions comprising inbound, outbound and data services.

If you are a franchisor and need to manage inbound calls from national advertising distributed to your franchise owners based on where the call originates or the time of day or, would like to book a conference call with up to 5,000 participants then Callswitch can help.

Alternatively, if you are a franchise owner and need the latest network based telecoms for flexibility, reliability and price then Callswitch can help.