Franchisee Diary: Richard Hexton, Suffolk

I wanted a change of pace and so moved from London to Suffolk, where I considered retiring. However, I soon found myself wanting a new challenge. Franchising came to mind and, because my business background lay in finance, I wanted to find something in this industry. Through having a look at what opportunities were out there I found Certax Accounting and liked what they were offering. I had an interview with Certax's founder Keith Bradshaw and the business appealed further - I liked the people, I liked the work, I liked the franchise package.

Although I had much experience in the field, I still found the six-week training course very helpful. It let you get to grips with the business and was accommodating to the extent that someone without much finance experience could pick it up too. When I launched the business six years ago, Certax helped find my initial customers but through advertising and marketing I've continued to grow the business. One thing that surprised me was the amount of business that I've generated through customer referrals alone.

A Certax franchise has the potential to be developed to a size that you want - be that a one-man band or a multi-unit business with a number of employees. The work is enjoyable and success if there if you're prepared to put the work in.