Hot off the press

Three years ago, Phil Taylor left the printing business for good and finally decided to pursue his long-held dream of being a business owner. Today, with a loyal customer base and expansion on the cards, Phil has found success and happiness with one of the UK’s leading automotive paintwork repair brand, ChipsAway.

“I’d been thinking about buying a franchise for years, so when I’d finally saved enough, I immediately began searching for a business that was right for me,” he recalls. “I went to a ChipsAway open day and was bowled over by the professionalism of the head office team and the brilliant value for money of the franchise. For me, it was an absolute no-brainer.”

During his time in the printing industry, Phil was working long hours and often nightshifts. While he enjoyed his job, he missed having the freedom to participate in everyday life; a situation which, he says, has changed dramatically since launching his ChipsAway business.

“My job meant I was often away during the daytime and wasn’t really able to lead a normal life,” he explains. “But now I have time for the important things – like taking my son to school in the morning.” Since setting up his franchise, Phil has discovered a passion for customer relations, a skill he never really had a chance to explore in his time as a printer.

“Part of the appeal of ChipsAway was the opportunity to meet new people and build real relationships with my customers,” Phil reveals. “Previously, I had no interaction with the customers, as I was often stuck in the back office, but it’s such a great feeling seeing client satisfaction first hand!”

As his success continues and his customer base grows, Phil is looking forward to new challenges, like expanding his business. Now, with a new ChipsAway territory on the cards, Phil feels he’s finally in control of his future. He concludes: “The only person I’m dependent on now is me – thanks to ChipsAway.”