Coventry Drain Doctor celebrates National Service Award

A customer service representative with Coventry-based Drain Doctor Plumbing has crowned a successful year by being presented with the Golden Service Provider of the Year award at the national group's annual awards ceremony.

Group founder and chairman Freddie Mitman presented Clare King with her trophy at a gala awards night in Harrogate.

The award is given to one member of the entire Drain Doctor Plumbing United Kingdom and Ireland team that has demonstrated an outstanding service attitude.

Freddie Mitman said: "Clare has worked for Drain Doctor for six years and is very deserving of this award. She plays an active role in the business and is always willing to take on additional duties.

"She has fully embraced the Drain Doctor Plumbing system and I, along with her franchise owners Alan and Maggie Langford, are delighted to have her in the team."

Clare said: "Customer care is vital to the Drain Doctor way of working and a lot of effort is made by the whole Drain Doctor team across the country to ensure people are pleased with us. I am delighted to have won this award."

Launched in the United Kingdom in 1993, Drain Doctor Plumbing has quickly grown to become the country's largest emergency plumbing and drain repair service. It now provides a 24 hour a day, 365 days a year service in every part of the country with each franchise run as an independent business.

The Coventry franchise has been owned by Alan and Maggie Langford for more than ten years.

Drain Doctor Plumbing provides a genuine 24-hour service with no call-out charge and no extra charges for calls outside of normal working hours. Customers get a fixed price quotation so they know exactly how much they will have to pay before work is started.