Merry Maids franchise is a winner for Nicky

Over the past nine years Nicky Morris has developed a profitable business with Merry Maids, running the domestic cleaning franchise’s Fylde, Blackpool and Preston territories and is now looking to expand further.

With a background in banking, investments and sales and having studied for an HND in Business Management as a full-time mature student, Nicky Morris spent a couple of years looking for her perfect business opportunity.

“I knew I had hit on the right idea when I read a review of domestic cleaning franchises,” she reveals. “I was attracted to Merry Maids as I preferred the business franchise plan rather than an agency style franchise. Merry Maids has a proven track record around the world and is the largest domestic cleaning franchise in the UK.” Nicky explained how rewarding it has been for her building up and running her own business with Merry Maids, which is part of the ServiceMaster family of brands, which has more than 50 years of experience in franchising.

“You need to be prepared to put in all your time and effort,” she explains. “However, as you expand and become more established, you not only benefit from higher levels of profit but also some flexibility with your time.”

Nicky’s hard work has paid off, resulting in her winning the ServiceMaster Award of Excellence a few years ago and, most recently, The Dallen Peterson Founders Award – Merry Maids’ highest accolade.

“Part of my award involved an enjoyable trip with my husband to Memphis, the American home of Merry Maids,” says Nicky. “The inspirational seminar with the Merry Maids business owners from USA and Canada motivated me to expand my business further. I have since taken on the franchise for the Preston area and now have my work cut out to build up my business in Preston, as well as continuing to expand in the Fylde and Blackpool areas.

“This kind of recognition makes you pause from the day-to-day whirl to note your achievements. My business had grown from nothing to a limited company employing 18 people in just over four years.

“Despite the recent recession in the UK, my business has managed to grow every single year, which is an excellent sign that we are offering a good service that people are willing to pay for.”

Nicky has nothing but praise for the support she receives from her franchisor. “My Merry Maids Operations Brand Manager is always just a call away,” she says. “I am visited to check how things are going and we meet twice a year for a formal regional meeting and once a year for a national Merry Maids seminar.

“I keep in touch with other franchise owners in between and we often contact each other for help and support.

“We receive regular correspondence from our franchisor and there is a formal franchise owner representative body to discuss issues and strategy for the Merry Maids network with the franchisor. I currently represent my area at these meetings.”

But at the core of her career are her three Merry Maids territories, which she continues to spur on to even further success.

“Having a competitive nature, I plan to see my business continuing to climb its way up our league tables – based on turnover,” she continues. “As well as looking to expand our customer base and increase our turnover, I am working on increasing profitability and ensuring we maintain the highest level of customer satisfaction in order to keep our existing customers.

“The same applies for looking after valuable staff. Good employees are hard to find and it is important to value them; they are the face of your business that customers see regularly.”

Reported by Fraser Mckay