MOLLY MAID franchise owners rewarded for hard work

High achieving franchise owners at Molly Maid were rewarded for their hard work at the company’s annual National Convention, at The Royal Berkshire Hotel in Ascot.

Molly Maid, one of the UK’s leading professional cleaning franchise opportunities, hosted a three-day convention, entitled Rise and Shine, designed to inspire growing revenue and delivering service excellence, which concluded with a Saturday night gala dinner and the presentation of the Molly Maid Awards to franchise owners.

Molly Maid has a long-standing tradition and ethos of motivating and rewarding its successful franchise owners.

This year’s winners were:

The Top Sales Growth Winner was awarded to Regina MacDonald, Molly Maid Bath, for achieving the highest sales growth for 2010 across the entire Molly Maid network. MacDonald increased her sales by over 44 per cent – an outstanding achievement considering the difficult financial year the country has experienced.

Gilly Wise, Molly Maid Brighton, achieved the Runner-up Top Sales Growth Award. The growth of Wise’s business helped her retain the same award from last year by increasing sales by over 40 per cent in 2010.

The Second Runner-up Top Sales Growth Award was presented to Eva Smagacz, Molly Maid Haywards Heath, who also managed impressive sales growth in 2010.

The Quality Service and Value Award was presented to Julie Beckham, Molly Maid Bexley, who also grew sales significantly in a tough climate, while providing exceptional levels of customer care and retention while consistently following the Molly Maid system. Robert Gallagher, Molly Maid Aire Valley, was also presented this award for his tireless efforts in delivering a high quality Molly Maid service with very few customer complaints and low staff turnover.

The Golden Mop & Bucket Award for marketing went to Michelle Jarvis, Molly Maid Sutton Coldfield, in recognition of her implementation of a wide range of local marketing activities over the year.

The Newcomer of the Year Award was presented to Clifford Hudson and Shirley Reynolds, Molly Maid Godalming, who had the highest sales of any new franchise owner operating in 2009 to 2010.

“The enthusiasm and drive of our franchise owners to grow their businesses is infectious as is their desire to learn and these awards truly reflect this,” said Pam Bader OBE, Chief Executive of Molly Maid and member of the British Franchise Association Board of Directors.

Although the annual awards form a centrepiece, the Molly Maid Convention also dealt with a number of practical issues facing the business through 2011 and beyond. Enlightening presentations by noteworthy guest speakers, in particular Paralympian Marc Woods, whose talk about overcoming adversity as a one-leg amputee proved especially inspirational.

Throughout the convention, there were plenty of opportunities for open questioning with a focus on growing revenue and delivering excellence, as well as group discussions and interactive workshops – all designed to improve skills, generate ideas and to set realistic plans to build the businesses and develop the Molly Maid brand further.

Bader continued: “This is the year for adding new customers and demonstrating continued growth and, as such, our convention provided the ideal platform to present proactive ways to ensure we maintain our market leadership.

“We feel we achieved this in a way that allowed each franchise owner to develop their skills and techniques to maximise the true potential of their own business.

“While Molly Maid has succeeded in weathering the economic climate by growing in 2009 and 2010, we have had the opportunity to share our experience of the last recession and apply our knowledge to benefit the rest of the network. So far, we have succeeded against the odds and this year will be no different. Moreover, we will be continuing to recruit a select number of new franchise owners throughout the year.”