Pizza Hut: The opportunity you've been waiting for

Pizza Hut Pizzas don't come any better. Restaurants don't come any more popular. Brands don't get any stronger. And now you can share in our success as a franchisee

The secret of our phenomenal
international success (you'll find Pizza Huts in over 100 countries around the world) essentially boils down to one thing - our pizzas.

Or, to be more precise, our commitment to delivering pizzas that our customers crave. You see we're passionate about what we do. And it shows. This is why our customers keep coming back. And it's also why we're continuing to grow year on year.

With this in mind, it'll come as no surprise that we're also the undisputed brand leader in the fast growing pizza delivery market. Now, as a natural progression of our home delivery and takeaway business, we're looking for like-minded individuals who share our flair and dedication to grow with us in the franchise arena.

Whilst we may be relatively new to franchising in the UK (we only started franchising our businesses in 2001) we have already seen some phenomenal success. Currently we have 60 franchise partners with over 150 franchised businesses in the UK.

As part of Yum! Restaurants International we have access to an almost unparalleled wealth of franchising experience and expertise. This global success means we have an extensive and tested formula for setting up franchisees to operate successfully within our network. It's all based on our Partnership Pact - this establishes a working trust based around mutual respect and a consideration of each other's needs and wishes.

From a potential franchisee's point of view, it's a fantastic change to join a winning team and benefit from our proven business success. Everything's in place - the brand, the advertising and, of course, the pizzas.

What is the total investment required for a Pizza Hut delivery store?
This depends on many factors, such as the site we have chosen and the building costs you are able to negotiate, but we would typically expect an investment of between £200,000 and £250,000 (excluding Freehold and VAT). Most financial institutions would expect you to fund at least 30 per cent yourself, and the rest through loan funding.

What Training & Support can I expect?
There is an argument for just getting on with things, for getting stuck in and learning by your mistakes as you go. But that isn't what we believe in at Pizza Hut. Just ask our Restaurant Managers. They've benefited from one of the most comprehensive training programmes around. They also receive ongoing support once their restaurant is up and running. And as a franchisee, you'll benefit from all this too. The important thing is that you're ready when the time comes. We won't just hand over the keys and leave you to sink or swim. We want you to feel comfortable and confident from the outset. That's why our training process is significantly more comprehensive than many others. As far as we're concerned, our relationship is a long-term one that is based on mutual trust - something that's reflected in our training itself, which addresses the importance of being able to build effective working relationships before anything else.

That's just the start though. All in all, we'll take you through 12 weeks of training prior to opening. This will take the form of in-store experience and classroom based tuition, as well as extensive and continuous support from a dedicated Franchise Business Manager, Recruitment & Training Manager and our Restaurant Support Centre staff.

Not that your support will end there. As an international business, we have an instantly recognisable brand and a strong presence in the marketplace, and you'll therefore benefit from our national advertising and PR. That means you don't have to worry about creative, production and media costs. We'll also support your local store marketing. On top of all this, we're continually developing new products and bringing them to the market. It's a process that takes a huge amount of research - yet another worry you won't have to bother about. All you have to do is take our ideas, put them into practice and then sit back and reap the rewards. It all adds up to a truly impressive training and support package. And while it may sound too good to be true, we can assure you this is just the outline of the help and advice you'll receive. So, Who Is Ideal?

By now you should have a pretty good idea of what you can expect from us, particularly in terms of the support you'll receive. However, for your franchise to work and prove a success, your input is crucial. After all, as an owner-operator you'll be the one who's there on a day-to-day basis, making things work from day one. And if we're both to benefit from our partnership, it's absolutely vital that you're as confident in your abilities as we are.

So, what does it take to be a successful franchisee? Well, there are a number of qualities that you'll obviously need. Exceptional interpersonal and people skills are essential, as you'll be dealing with customers as well as leading your team on a daily basis. In addition to excellent written and spoken communication skills, you will also need the right mindset. You'll have to be an organiser with a can-do attitude - someone who gets things done. You'll have to be dedicated and passionate enough to adapt to a proven way of working. And you'll need the ability to roll your sleeves up and get stuck in, which means everything from making pizza through to administration. What you'll also need though, is the right combination of drive, enthusiasm and business experience.

As you can see, it's a challenge that calls for initiative and determination, and no small amount of dedication. But, if you have a comprehensive understanding of business, and more specifically the food industry, it's a fantastic opportunity - one that can be personally and professionally rewarding, as well as financially.

Case Study

'Becoming a Pizza Hut franchisee, coupled with drive and commitment, is a recipe for success,' says franchisee JJ O'Hara.

Originally from Malahide in County Dublin, O'Hara arrived in his adopted home town of Glasgow in 1995 with little more than £600 and a burning ambition to run his own business. In 2002, he set up his first Pizza Hut franchise and four years later, he runs one of the most profitable Pizza Huts businesses in the UK, has established himself as a successful businessman and is seeking to increase the number of his Pizza Hut stores.

This has been made possible, he says, by the close working relationship that he has as a franchisee with Pizza Hut (UK). He was initially attracted to the company because it offered a recognised brand coupled with established operations and procedures that he knew worked well, and because Pizza Hut could provide him with a level of support that he says would be hard to find as an independent. 'I became a franchisee in June 2002, not long after Pizza Hut had begun franchising its Home Delivery in the UK,' says O'Hara. 'I knew that the company was the largest and most recognised pizza brand in the world, so it made perfect sense to work with them. Once my application to be a franchisee had been accepted, Pizza Hut provided me with a firm foundation on which to build my business and it continues to work with me in a way that brings success and growth. It's a great relationship.'

This partnership with Pizza Hut was timely for both parties. Having begun their franchising programme in 2001, Pizza Hut was looking for franchisees in Scotland just when O'Hara applied. After a rigorous two-month application process involving five interviews, he became Pizza Hut's first approved franchisee in Scotland. Pizza Hut provided considerable support in terms of finding an appropriate site and developing O'Hara's business plan. Working with Pizza Hut meant that he was able to secure a loan from the bank and lease his first outlet, and the company gave him legal advice and help with fitting out the building.

These kinds of benefits are ongoing, according to O'Hara. As an established franchisee, Pizza Hut continues to help him with finding new sites, team training and marketing and business development. 'Working with Pizza Hut allows me to build my business under a successful brand name and use the company's established operations and procedures to maximise my business performance,' he says. Nevertheless, there is still room for him to make his own mark on the Pizza Hut template. He continues:

'Although you're buying an established brand you are not buying an established team. There's a challenge in training and developing this team to produce the best product and service available and to reap the rewards of growth and repeat business. If you've got the commitment, being a Pizza Hut franchisee is a great opportunity to earn a great return.'