Readers' Lives: Michael Langham

Busy establishing his Bluebird Care franchise, which he spotted on The Franchise Magazine's website, Michael Langham is working towards a trip of a lifetime to see the pyramids in Egypt

Q: How did you hear about our website?
Michael: I googled 'franchise' to see what came up and found That was in February.

Q: Were you already researching franchising?
ML: Yes, in a way - I was conscious that if I wanted to change direction, franchising was the most likely route.

Q: Why did you decide to become your own boss?
ML: The market readjustment prompted me to look across at a new sector that had more resilience and one that I could transfer my skills into.
Becoming my own boss was an extension of that.

Q. What made the Bluebird Care franchise stand out on our website?
ML: I recall that there were a number of domiciliary care opportunities listed on the website and the Bluebird Care logo stood out strongly.

Q. How did you get in touch with Bluebird Care?
ML: I found a link on the magazine website and requested an Information Pack. Franchise Director Simon Dalziel rang me back and we chatted for 20 minutes or so about the opportunity and made arrangements to meet up.

Q: What was your initial impression of the Bluebird Care management team?
ML: After speaking to Simon I met up with Managing Director Paul Tarsey. I liked his professionalism, enthusiasm and passion and was very impressed with their then newly established initiative with Boots.

Q. What territory do you own and what are your targets for the business?
ML: The territory is my home patch, Cardiff North, which is where I grew up so I am familiar with it. I'm currently going through the regulatory process at the moment but once further into it I can start to build up a service focused customer base.

Q: What was your previous occupation and was it easy to make the transition to franchise owner?
ML: As a quality of service orientated franchise I felt confident that my skillset as a Chartered Surveyor in an agency/client service environment would transfer well into the home care market.

Q: What do you enjoy most about being your own boss?
ML: Having my hand on the tiller and steering into a fresh arena holds a special appeal.

Q. Since becoming your own boss have you been able to reward yourself?
ML: Not yet, although I've always wanted to see the Pyramids first hand - a planned trip some years ago was cancelled - so when time permits that's how I'll reward myself.

Q. What are your interests outside running your business?
ML: Making sure the subscription to Sky Sports is up to date!

Q: Who is your hero in the business world?
ML: I think it has to be Richard Branson for his showmanship and acumen.

Q: When you were a child what did you want to be when you grew up?
ML: A racing driver - I was mesmerised by the likes of Jackie Stewart and later by James Hunt 'the shunt'.