A Day In The Life - Screen Rescue’s Jaime Hilario

Delivering advanced windscreen repairs to all commercial automotive sectors, Screen Rescue franchisor, Jaime Hilario is on track to smash his two-year turnover target of £100,000. Impressive numbers when you consider Screen Rescue is not yet two years old and this approaching financial milestone has been generated from one van. The Franchise Magazine catches-up with Jaime in his Suffolk territory.

8.00 I print off my work schedule then programme-in the clients I’m planning on visiting. It’s easy with our touchscreen route optimisation software, which helps maximise the number of visits I can make to my clients and prospects, so I can achieve greater productivity while out on the road.

8.30 Most mornings, before heading out, I’m able to carry out the school run, and, as I live within our founder territory, my first repair jobs are usually only 10 minutes away. Call-outs are always prioritised according to client needs and when they’re received during the day, I have the flexibility to quickly read just my work schedule, so that I don’t let any clients down.

10.00 Three repairs and a polishing job later, I’m called-out to one of our regular fleet insurance clients. While there, I carry out a fleet inspection and find a second A-zone damage that’s gone unreported. With the go-ahead to repair both, I make a quick call to head office for real-time insurance quotes then handle their windscreen damages. Insurance paperwork is dealt with by head office, so I’m soon on my way.

12.30 A multi-site, regional company I’ve been prospecting for a few weeks has agreed to a repairs demonstration. This is an important prospect for the franchise network as our sister territories will also service their depots. I’m faced with a challenging windscreen damage, the client would usually have had replaced, but our unique technology capabilities and BSI tested resins are the best in the industry, so I’m quietly confident. Just 40 minutes later my contact experiences our ‘wow-factor’ results and realises the significant savings he can now make, so we agree commercial terms and a regular fleet inspection, which is booked in for Saturday. There is tremendous job satisfaction in winning vital accounts for the network and then nurturing them long-term. Munching my sandwich, I share the news and TOB’s with head office, which prepares the correspondence and press release.

14.00 Every day in the field is different. You soon get to know your clients well and as I make my next three repairs, I enjoy a few minutes of banter along the way. I perform around 45 repairs per week and take full advantage of head office’s extensive support systems, which enable me to reach more clients and keep admin to a minimum.

16.00 Head office calls through for an update of my day and informs me I have an early call-out to confirm, as the vehicle must be with their customer by 8.30am. I’ve a prospective franchise owner meeting coming up and further NVQ training to diarise.

17.00 Today, I’ve reached my daily targets, so I grab my prospect file and focus on new business activities. I pull into a well-known bus & coach depot, quickly establish the decision maker contacts and introduce myself.

18.30 At home, head office receives my daily invoices and new activity sheets while I update my daily activity report, checking my results against budget. Once a week I usually study my business mix and client retention rates, which run at 96.5 per cent and I keep a close eye on my cash-flow position and aged debtor’s report. Following another great month, I still have £11,000 to come in. Admittedly, the Screen Rescue brand has many operational and financial tools available, which reliably removes most of the usual anxieties associated with running a business, so I’m able to relax and enjoy my family time.