The forum was hosted by Bird & Bird LLP and focused on the strategic challenges associated with running large franchise networks with different stakeholders. Topics included structuring franchisee support, managing change and involving franchisees in decision-making through franchise forums and councils.

Smith & Henderson also announced RBS as its partner for the 2014 Best Franchise Awards, which are now open for entries. What makes these unique is they are based on feedback from thousands of actual franchisees.

Dave Williams, Director, Franchising at RBS, said "My team and I are delighted to be involved with Smith & Henderson as sponsor of The Best Franchise Awards. We are committed to providing end to end support from an experienced franchising team and with these awards being underpinned by ‘The Franchise Benchmark Satisfaction Survey’ through responses by Franchisees; they provide the acid test of a Franchisor offering”.

Published: 31 March 2014

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