Sheena shines with Well Polished

Recognising the huge potential domestic and commercial cleaning franchise Well Polished has to offer, Sheena Hare joined the sparkling franchise opportunity to obtain her ideal work/life balance.

Former Well Polished employee, Sheena Hare, joined the domestic cleaning business as a Customer Service Manager and then went on to become Franchise Branch Manager when founder and Managing Director Sandra Venables franchised the business in 2007.

Inundated with franchise enquiries, Sandra spent a lot of her time travelling the country meeting clients and potential franchise owners, leaving Sheena to manage the day-to-day running of the Wirral-based business. With a passion for providing excellent customer service and the ambition of running her own business, Sheena decided to make the leap from employee to Well Polished franchise owner.

“Since joining Well Polished in 2004, I have watched it grow into a hugely successful business, so when the opportunity to buy the West Wirral territory came up I just had to go for it,” explains Sheena. “With my experience at the company, I realised I would be able to make the transition from employee to franchise owner easily, gaining more control over my work/life balance and seeing more of my family in the process.”

The Well Polished franchise package provides new franchise owners with full training, dedicated ongoing support from its highly experienced franchise team, substantial exclusive territory, a business launch programme with comprehensive launch pack including leaflets, stationery and tabards, national and local advertising and access to its bespoke web-based management software.

“As I had been working with Sandra and the Well Polished team for a while, I already knew how to operate the business. However, knowing I am not completely on my own while I take on the challenge of running my own business is very comforting,” says Sheena.

Since taking on her Well Polished franchise, Sheena has enjoyed the benefits of being her own boss and is very pleased with how the business has developed.

“Becoming a Well Polished franchise owner is the best decision I ever made,” enthuses Sheena. “I love being my own boss, as I can run my business as I like and it provides me with great flexibility. If I get all my paperwork done in the morning I can then spend the rest of the day with my grandchildren or meet up with a neighbouring Well Polished franchise owner for lunch.

“My business has just continued to thrive. When I bought the franchise I took on all existing clients and, due to the high quality service that Well Polished provides, I can happily say that many of those original clients still use us to this day. I now have double the amount of cleaners I did when I first acquired the business and my customer base just keeps on growing.

“Providing excellent customer service is paramount when running a business,” insists Sheena. “If you are well organised, enthusiastic and love working with people, Well Polished could be the franchise for you.”

Reported by Tiffany Brooking