This type of service is a must where hotels do not have a concierge service, and where a hotel already has an established concierge team it saves guests waiting time to speak to a member of staff and complements the concierge/front office staff.
This is what one of the Ask AMI Franchisee's has to say about his business and service from head office:
'I have always wanted to run my own business and spent many years working successfully for someone else and earning them money. I wanted to do something for myself and transfer my hard work and skills into something that would benefit me.
'The interview at the head office was very thorough, but also informal and informative. I felt comfortable asking questions and never at any stage felt under pressure.
'The concept is new and refreshing and for me very different to anything else that is currently available in the franchising market.
'The company allowed me to start part-time and build up my business and in just a few months I expanded into offices with my own telesales team. I earned money from my very first telephone call and I now have a formula to gain customers that provide a regular and ongoing income.
'The company established my first kiosks, which are with major brand hotels, so I need to be professional and on my toes but the product speaks for itself and I am enjoying every second of the business and am constantly enthusiastic.
'If I had the decision to make again I would definitely choose the Ask AMI business opportunity.'
Mr PenningtonGreater Manchester
Here is what one of the many Hotels has to say about the kiosk and service:
'We have gone ahead with an AMI kiosk in our reception area and are extremely happy with the service that AMI have provided and we have found the kiosk to be of great benefit to us. It saves guests waiting to speak to a member of staff to ask questions about the local area or where they could find a certain shop or restaurant. Not only is it good for external business but it sells the hotel as well as it can include all our hotel information and special offers.
'I feel it certainly sits well with the feel of Hilton hotels and creates an elegant look.
'The guests have also commented to our front office staff how convenient it is to be able to gain information and it is a good idea.
'The level of service has been exceptional and the rare time we had a problem it has been rectified immediately. We are glad we went ahead with the kiosk.'
Hilton Hotel (North)
Published: 31 January 2008
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