Auntie Anne’s has topped The Franchise Research Institute’s list of 25 World-Class Franchises for 2012.

The Institute compiled its list based upon independent, third party research conducted with the companies’ franchise owners. During the process it contacts every franchise owner, guaranteeing confidentiality.

Jeff Johnson, founder of The Franchise Research Institute/FranSurvey, stated: “There are a number of ‘Best Franchise’ lists published each year, but we recognise excellence by asking current franchise owners to rate their experience as franchise owners, using solid, scientific research methodology.

“The confidentiality of franchise owners responses is critical, because franchise owners are reluctant to say anything negative if they can be identified. Confidentiality reduces bias and ‘false positive’ responses.”

To be named in the top 25, companies had to receive high scores in areas such as opening support, communication between franchisor and franchise owners, initial and ongoing training, product/service quality, and a dedication to overall company excellence.

Johnson added: “A company can provide a terrific product or service, which is well-received by the public, and franchise owners can still fail. World-class franchising requires a focus on franchise owner success, which in turn supports the success of the brand.”

The Institute’s top 25 franchises are:

1. Auntie Anne's
2. BrightStar Care
3. Children's Lighthouse Learning Centers
4. City Wide Maintenance
5. ColorGlo
6. CMIT Solutions
7. ComForcare Senior Services
8. Comfort Keepers
9. Compound Profit
10. CruiseOne
11. Express Employment Professionals
12. Express Oil
13. Fast Signs
14. Fibrenew
15. Goddard School
16. The Interface Financial Group
17. Liquid Capital
18. Miracle-Ear
19. Money Mailer
20. Mosquito Squad
21. Pop-A-Lock
22. Re-Bath
23. Speedpro Imaging
24. Spherion Staffing Services
25. Spring-Green Lawn Care

Published: 29 February 2012

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