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Belvoir Lettings has won Best Lettings Agency Franchise 2012 Gold at the Lettings Agency of the Year Awards.

Dorian Gonsalves, CEO of Belvoir, accepted the Gold award from ex-Olympian Sir Matthew Pinsent, who hosted the awards in association with The Sunday Times and The Times.

The event was held at the Lancaster London Hotel, and attended by the UK’s top lettings agents. Awards were judged by industry experts and chaired by The Property Ombudsman with the backing of ARLA.

Belvoir has achieved consistent success at these prestigious industry awards, winning Gold for Best Lettings Agency Franchise in 2010 and Silver in 2011.

Gonsalves said: “The Sunday Times and The Times are extremely high profile newspapers and I am proud and delighted to accept this award from them on behalf of the entire Belvoir network.

“The award for Best Lettings Franchise recognises that our business is the best in a highly competitive market. It also shows that focusing on our core principles of customer service, professionalism and specialism has made all the difference and set us apart from the competition. It confirms that Belvoir’s franchise owners are not only striving for excellence but are also intent on doing things properly within a self-regulating industry.

“Belvoir currently has over 147 offices and I would like to take this opportunity to thank the entire Belvoir network for their hard work in what is proving to be a very exciting year for the group. Belvoir successfully floated on the AIM market of the London Stock Exchange in February and we are currently focusing on an ambitious expansion acquisition programme. Winning a national award of this calibre for the third consecutive year will enable our offices to build and maintain their reputation as the UK’s Lettings Agency of choice.”

In making the award to Belvoir the judging panel noted: “Belvoir’s customer service proposition is at the core of its business proposition, along with professionalism and lettings specialism. This is ensured through a robust selection process for new franchise owners, unique territory research, a good induction process, innovative marketing and good development of new business opportunities. Judges praised the network’s strong brand investment, online PR, and its novel creation of a premises coordinator. They also commended the quarterly regional franchise owner meetings, BTL seminar support, which the network has continued to run despite being busy with its flotation on the Alternative Investment Market at the start of the year. Business development teams visit offices to ensure brand guidelines are adhered to and processes complied with, and strengthened centralised audit systems and processes optimise credit control.”


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