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Nick Dee Shapland is one of 17 finalists selected across five new national categories, with the winners competing for the right to be crowned the UK’s overall 2013 Franchisee of the Year and take home £10,000, courtesy of HSBC.

The bfa explains: “The finalists reflect the high standards found in ethical franchising in the UK. They have demonstrated exceptional business practice, acting as outstanding ambassadors for their sectors, areas of expertise and for the specific award categories. Each category winner will receive £1,000 and a trophy, also from HSBC.”

Shapland said: “I am delighted to represent ServiceMASTER and to have reached the final for the Customer Service Franchisee Award. It is a great honour for myself and my team and the ServiceMaster brand overall. It’s fantastic!”


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