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Rachel says: 'I visit Costa Coffee at Tibshelf every time I head down the M1. The queues can be quite long but the difference that Annette made to the service that Saturday morning was amazing. As well as being polite and friendly, she was super efficient, multi-tasking to deliver a brilliant service at lightning speed.'

Established in 1999 by Derek Williams, The WOW! Awards provide a way for customers to recognise and thank good customer service. Other companies that use the award scheme include easyjet, Richer Sounds, Haringey Council, Ladbrokes and Friends Provident.

Catering Operations Manager Matthew Gibbons comments: 'We are very proud of this award and of Annette. Roadchef places huge emphasis on the quality of service our staff provide, and this accolade is testament to the hard work carried out by them everyday to ensure our customers enjoy a pleasant and refreshing break at our motorway service areas.'


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