Michael says: "Working as a plumbing and drainage technician supervising a team for another company meant I did not have the independence I wanted. I wanted to stay in plumbing and run my own business. Good customer service was important to me because I know there are a lot of cowboys out there claiming to offer a competent emergency service.

"After looking at other franchise opportunities I decided to join Drain Doctor because the company has a real focus on customer service and would allow me to be an independent operator, running my own business, but with all the back up that comes with being part of a national organisation.

"I aim to give businesses and householders in Leicester the 'dazzling' level of service in plumbing and drainage which Drain Doctor provides across the country. By providing customers with a fixed-price, no obligation quotes, a complete guarantee on all our work, and a full 24 hour per day seven day per week service with no call out charges - so people pay the same price for work at any time of day or night. What's more, my plumbers will turn up at the agreed time!"

After three months Michael hopes to be in a position to purchase another van and employ more technicians. He intends to keep the business within the family, by bringing his two brothers into the business as fully qualified technicians and leaving partner Zoe to take care of the administration.

Published: 1 July 2008

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