The Fastsigns Sheffield franchise has passed its ISO 9001 audit, which assesses the efficiency and productivity of an organisation.
Obtaining an ISO 9001 is a valuable certificate for a business to have as it demonstrates that quality systems are in place to ensure that a consistent level of service is provided to customers. Audits are carried out by external certification bodies and it can take up to two years for a company to prepare for inspection.
The team at Fastsigns Sheffield and Chesterfield, which is operated by franchise owner Paul Allison, were delighted to be told by the examiners, ISOQAR, that Fastsigns Sheffield and Chesterfield is a shining example of good practice.
Auditor David Wilcox of ISOQAR said: “This company takes their Quality System very seriously and they are good at inter-communication, through daily and other regular staff meetings. An impressive new system of gaining customer perception and feedback has been recently introduced where the company monitors its performance daily.”
Allison added: “We are delighted with the feedback from ISOQAR, and very pleased with our new Customer Service Standard which we introduced in April. Between them, our staff has over 70 years of experience with Fastsigns. They are very focused on giving excellent advice and good service.”
Published: 9 November 2012
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