Computer repair franchise Pitman Computer Support has been awarded a five star rating for its home repair service, by national PC magazine Windows Vista. Less than two years old, the company's level of customer service is already more highly regarded than its one star rated high-street rival Comet on Call.
Windows Vista Magazine reviewed four computer repair services including high-street names Comet on call and PC World's The TechGuys and rated them on a scale from one to five. The different services reviewed were home repair, walk-in service and a remote connection option.
Windows Vista Magazine reports: 'The Pitman Computer Support engineer was enthusiastic, honest and explained things clearly and simply so that when the engineer left we had a good idea of how to prevent the problem from reoccurring in the future.
'It's always important to thoroughly check that the company is reputable before calling an engineer into your home and allowing them access to your PC. In this case, a franchise such as Pitman (Computer Support) is a great option, as it provides an independent level of support with the reliability and training of a larger organisation.'
Pitman Computer Support has a growing nationwide network of independent engineers who deal with a wide range of issues from setting up broadband connections and email addresses to removing viruses and carrying out PC health checks.
Managing Director of Pitman Training Group Claire Lister said: 'Every Pitman Computer Support engineer is trained to a high level before they are licensed to trade. When a customer calls one of Pitman Computer Support's engineers they will normally receive a home visit within 24 hours. The company's aim is to diagnose the problem as quickly as possible and to provide advice so that the customer can avoid similar problems in the future.'
Published: 23 April 2008
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