The week long franchise training course has achieved certification to the ISO 9001:2000 (ISO 9000) quality standard. The training programme teaches franchisees how to deliver professional oven valeting instruction, as well as helping them to understand the business model, how to market it and how to maintain and exceed levels of customer service.
'For a franchised business to truly work its central operations have to be fundamentally sound to ensure that its network maintains a consistently high standard of customer service,' says Rick Hellewell, Managing Director and founder of Ovenu. 'The awarding of this independent accreditation demonstrates that we have created a robust and well-managed franchise offering that has a professionally delivered training regime at its centre.
'As a proud full member of the British Franchise Association, we fully support its drive towards ethical franchising. Achieving ISO 9000 is a demonstration of how Ovenu believes that commitment can be made.'
Published: 3 August 2007
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