Steve Marchant, 55, is a qualified, highly-skilled health & safety and ergonomics consultant with experience in a wide range of industries. He is also a trained mechanic who joined the merchant navy as a school leaver.

Marchant recalled: “After initial approaches and investigations, I thought I could see an opportunity to improve my standard of living, improve my job satisfaction, improve my retirement outlook and hopefully build a business that can be kept in the family.

“After days out with other franchisees I saw what could be achieved after one year, 10 years and 12 years. The rewards, job enjoyment and satisfaction were obvious and lead to the easy decision to pursue the chance of becoming a Mac-man.”

Chester-based Neil Dulson, an army vehicle enthusiast, said: “I wanted to start my own business following redundancy and, after examining the competition and other options, I decided my skills and knowledge were best suited to a Mac Tools franchise. It has been hard work so far but it has also been very rewarding and the support of Keith, my franchise development manager, has been great.”

Andy Davies has taken to the road in Cheltenham after completing his initial training alongside Neil and Steve. “I’ve been made redundant three times in the last 18 months and decided I needed to be master of my own destiny,” commented Davies. “I looked at various franchises and Mac Tools seemed to fit my sales background more than most. I am used to selling high-quality products and Mac Tools fits right in there. I believe that people buy from people, so customer rapport and service are key to long-term success.

“The training and support network make such a difference. They want me to succeed and, even though I have a sales background and no motor trade background, I feel very much at home at Mac Tools. My first month has been a learning curve and hard work but I have already sold my first toolbox, which was definitely my favourite moment so far.”

Published: 17 May 2013

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