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Nancy Man, Uxbridge

Franchisee diary

After 18 years of working as a Manager at Pizza Hut, I wanted a new challenge where I could be my own boss and have more time to myself. I decided to invest in a franchise because I had no previous experience of running my own business, so it made sense to buy a ready-made business model and have access to ongoing support and training.

CeX appealed because I knew of the success being achieved by existing franchisees as my husband Hugh Man is the Franchise Director at CeX and my son Richard Man (pictured) worked in a branch while he was at university. I liked the fact that the CeX outlets stock a variety of electronic and entertainment product lines and that the customers are able to buy, sell or exchange their goods. This concept ensures the stock is constantly changing and encourages regular repeat business, as customers will be inclined to visit frequently to look at the new bargains.

I launched my Uxbridge-based franchise at the end of November 2008 and have had a steady stream of business from day one, thanks to the reputable brand name. I am on course to achieve a £1.2 million turnover by the end of my first year of trading. I think CeX is in a prime position to beat the credit crunch, because its second hand goods are at pocket-friendly prices enabling CeX customers to be able to treat themselves to a newer CD, game, mobile phone or DVD without breaking the bank.

The training and support has been great. The training course taught me everything I needed to know to run the business effectively from administration to marketing, buying goods and testing products. While my Regional Franchise Manager provides ongoing support by phone and email.