Call answering and live chat management
Most people have spoken to Moneypenny. But few realise it. Established in 2000 and not simply the market leader, it’s the biggest, and fastest-growing company of its type, managing 15 million calls and live chat conversations annually on behalf of clients.
Franchises just like yours trust Moneypenny to help deliver outstanding customer service and capture new business. Moneypenny does this by giving you excellent people, engaged in a happy working environment and inspired to deliver excellence on your behalf, along with gold-standard technology – the result of continuous in-house innovation and collaborations with market-leading partners.
Never miss a call again
The service is simple, you have your own dedicated Moneypenny Receptionist, who gets to know your business well and answers your calls when you’re too busy, or all of the time as an outsourced switchboard – it’s entirely up to you. This means that whenever a customer calls, you can guarantee they will speak to a real person, never an answering machine. Your Moneypenny Receptionist will immediately send a detailed message to you with all of the caller’s information.
Make your website work harder
Websites with live chat are proven to deliver 50 per cent more leads than those without. You’ve done the hard part by getting customers to visit your website. Now strike while the iron is hot to capture customers as they browse. As with telephone answering, your Moneypenny Receptionist will manage chats when you’re too busy, or all of the time – taking the pressure off you and your team. With six times more chat conversations started than web forms completed, it’s a no-brainer for franchises looking to improve their website.
Offer franchisees a complete package with Moneypenny:
• Capture more business leads
• Be ‘open for business’ 24/7
• Deliver excellent customer service.