A reputation based on honesty, accuracy and total professionalism

WITHIN just two years, All Trades Network has expanded its franchise network to offer a nationwide service to the insurance industry - from Aberdeen in Scotland to Torquay in Devon. As the company takes on its 27th franchisee, Managing Director Keith Roberts looks back at the company's history to find the secret of its success.

'All Trades was founded in Blackburn, Lancashire in 2002 by myself and fellow directors Cliff Whitehead and Michael Gibson to provide a comprehensive, cross-trades property repair service to the insurance industry.

'Initially we operated in and around the Blackburn area and thanks to our commitment to quality and service - combined with our experience of over 35 years in the repair side of the insurance industry - the business proved a huge success. In the first two years of operation we saw turnover grow to more than £3 million.

'What's more, we had developed a unique management software system that was easy to operate and able to deliver the highest standards of customer service to both our insurance industry clients and policy holders.

'We soon realised that this success could be replicated on a national scale and in 2005 we launched the first All Trades Network franchise.

'Our franchise system enables franchisees to replicate our initial success by combining their flair and enthusiasm with our proven quality control procedures and relationship management strengths.

'From the outset, our reputation has been based on our professional approach. We are always honest and accurate in our appraisal of work that needs doing and we always provide first class tradesmen to complete the job.

'This professionalism and honesty is also reflected in our relationship with franchisees. All Trades provides extensive training, work from insurance companies together with ongoing support.'

I took the plunge - now there's no looking back

A YEAR after becoming an All Trades Network franchisee, Leicestershire-based Phil Makins says he is looking forward to doubling his turnover in 2008 with the help of a supportive team at head office. The 46-year-old explains:

'Prior to becoming an All Trades Network franchisee I worked for a company of insurance brokers for around five years. Although I enjoyed the work I felt that the time was right to launch my own business and decided that franchising would be the best way forward.

'Before taking the plunge I did a lot of research - vital for anyone thinking of launching their ownbusiness or taking on a franchisee - and I was immediately impressed by the professional yet friendly approach of everyone at All Trades.

'The company's business model was also impressive and the training was exceptionally thorough. What's more the ongoing support has been fantastic with directors Keith Roberts and Cliff Whitehead always available at the other end of the telephone to provide support and advice.

'Now there's no looking back. In fact in 2008 I'm hoping to double my first year turnover to around a quarter of a million pounds.'

Excellent support that's there when you need it

HAVING more than doubled his targets in his first year, Adam Atkins is already seeing the rewards of making the biggest decision of his life by taking on the Birmingham franchise of All Trades Network - a business that provides a comprehensive managed repair service to the insurance industry.

'Quitting a well paid job, while married with two young children to support, to start my All Trades Network franchise has probably been one of the most difficult and most rewarding decisions of my life,' explains Adam who has always wanted to run his own business.

'I had previously looked into franchising, and whenI stumbled across the All Trades Network opportunity everything seemed to stack up. When you take on a franchise you have to feel that the franchisor will deliver on its promises and members of the head office team at All Trades Network are a very friendly, honest and down-to-earth bunch.'

The systems and processes All Trades Network has in place are excellent and simple to use and importantly the head office and field support team are always available to give help and guidance when needed.

'As we are purely focused on the insurance industry, our service provides significant added value in the eyes of our clients,' Adam explains.

The right team has made all the difference

BASED in Pontypool, 50-year-old Graham Parks joined All Trades in November 2006 and says: 'It's the best thing I ever did and I have no regrets whatsoever.'

When he investigated All Trades he was impressed by a well run business - and he felt he could trust the Managing Director Keith Roberts.

'It's about building a team that you can trust. I only employ people that I know will deliver on every job.'

Graham explains: 'Keith came down to Pontypool and I felt he had such a lot of integrity. In addition, I have found All Trades Head Office to be enormously supportive and very effective at passing me work, which has helped me to build my business up, in a relatively short time.'

Keith endorses this view: 'It's a two-way process and at All Trades head office, we believe in being there for our franchisee, not only in being able to pass on regular work, but supporting them with their admin as well as any marketing initiatives. In other words, it's very much about team work.'

All Trades Network provides...

  • Works generated through our Head Office
  • Comprehensive training and support
  • Full technical support
  • Bespoke IT system
  • On-site support
  • Central invoicing and credit control

We have all the tools to build you a successful business

We also help franchisees to a share of estimated £74million* a day paid out by the UK insurance industry.

This exciting franchise is a genuine management business format and has become one of the most attractive franchise opportunities to be offered in the business service sector for many years.

We provide our franchisees with:

  • Works generated through our Head Office
  • Comprehensive training and support
  • Full technical support
  • Bespoke IT system supplied
  • On-site support
  • Insurance approved building contractor
  • Head Office central invoicing
  • Head Office credit control
  • Source: Association of British Insurers