Success based on commitment to quality

Within just two years All Trades Network has expanded its franchise network to offer a nationwide service to the insurance industry - from Aberdeen in Scotland to Torquay in Devon. As the company takes on its 27th franchisee, the company's Managing Director Keith Roberts looks back at the company's history to find the secret of its success

All Trades was founded in Blackburn, Lancashire in 2002 by myself and fellow directors Cliff Whitehead and Michael Gibson to provide a comprehensive, cross-trades property repair service to the insurance industry. Initially we operated in and around the Blackburn area and thanks to our commitment to quality and service - combined with our experience of over 35 years in the repair side of the insurance industry - the business proved a huge success.

In the first two years of operation we saw turnover grow to more than £3 million. What's more, we had developed a unique management software system that was easy to operate and able to deliver the highest standards of customer service to both our insurance industry clients and policy holders. We soon realised that this success could be replicated on a national scale and in 2005, following two years of research and preparation, we launched the first All Trades Network franchise.

Our franchise system enables franchisees to replicate our initial success by combining their flair and enthusiasm with our proven quality control procedures and relationship management strengths. From the outset, our reputation has been based on our professional approach. We are always honest and accurate in our appraisal of work that needs doing and we always provide first class tradesmen to complete the job. As a result many insurers, claims handling companies and brokers turn to us time after time to deliver household and commercial repairs on time and to an agreed schedule.

This professionalism and honesty is also reflected in our relationships with franchisees who come from a wide range of backgrounds. All Trades provides extensive training to all new franchisees, work from insurance companies together with ongoing support. In fact no previous experience is required - ideally we are looking for managers with excellent communication and people skills together with the ability to organise a number of ongoing projects. As a result of this approach the network has grown rapidly, utilising our proven strengths and the project management skills of our franchisees who co-ordinate the property repairs on a day-to-day basis.

Our most recent franchisees, Steve and Paula Carson, started operating in Glasgow at the beginning of November and I'm sure they will soon see the rewards of following our proven system. And if the past two years are anything to go by, then they will not be the last to enjoy the All Trades experience! I certainly wish them well and I'm sure they will become valuable members of the All Trades team.

We have all the tools to build you a successful business

We also help franchisees to a share of estimated £74million* a day paid out by the UK insurance industry.

This exciting franchise is a genuine management business format and is destined to become one of the most attractive franchise opportunities to be offered in the business service sector for many years.

We provide our franchisees with:

• Works generated through our Head Office

• Comprehensive training and support

• Full technical support

• Bespoke IT system supplied

• On-site support

• Insurance approved building contractor

• Head Office central invoicing

• Head Office credit control

  • Source: Association of British Insurers