A day in the life of Steve Gladwin

Steve Gladwin has been with Autosheen professional valeting for two years. He is proactive with his business and sees his entire working day as an opportunity.

7:00 - 8:00am
After waking up at 7:00am and having the general shower and shave, I prepare myself for the day ahead by checking my van stock. I make sure I have all the products I need for my booked jobs so I don’t get caught short. Then, I get on the road.

8:00 - 10:00am
First jobs will typically be private customers. A lot of people want their cars cleaned before work and as I come directly to their house at a time that suits them, I can easily fit into their early morning routine.

Mid-morning, I normally have corporate bookings but when I arrive on site, I don’t rush straight to the jobs; I make time to talk to customers – it makes all the difference! It builds the relationship and when you build a positive relationship with one person that naturally spreads and inevitably brings in more business.

From one corporate visit, I can have between five and nine customers. This can take me up until the end of the day but most times I finish in time for a late lunch.

During lunch, I don’t tend to actually stop and have a break as such. Instead, I go to a local coffee shop, eat, drink and network. It’s important for me to use every opportunity I can, so I introduce myself to other people and promote my business. I know that I can’t just pass them without making the effort to have a conversation with them – if I do, then I’ll miss out on a business prospect!

2:00 - 4:00pm
If I’m not still on a corporate visit, I see private clients in the afternoon. A lot of these are repeat customers and ones that give me a lot of referral business too!

4:00 - 5:30pm
I organise my day so my last job is as close to home as possible and, although it differs from winter to summer due to differences in daylight hours, on average I finish around 5:30pm.

However, it doesn’t stop there. I take the evening for my business administration, which thankfully isn’t a lot, inputting my accounts and sending reminder emails to customers booked the following day. Then, if I go to my Boot Camp class in the evening, I promote my business to other people there; this has really worked ¬– I already have seven regular clients from it!

In the end, you can’t stop working for your franchise. If you do, business will dry up and you have to take the time to build relationships with people – it takes time but really pays off and because it’s your business, it’s enjoyable too.