Reader Q&A

Name: Andy Tolhurst

Location: Hastings, East Sussex
Date established: 23 October 2009
Previous occupation: Business Analyst

Q: Where did you pick up your copy of The Franchise Magazine?
Andy Tolhurst: I picked up a copy at the Franchise Exhibition, in London, March 2009.

Q: Were you already researching franchising?
AT: Yes, I have always thought that owning a franchise was the best way of starting your own business.

Q: What made the Cash Generator franchise stand out?
AT: I was already interested in the Cash Generator business model before I attended the show because I thought it was perfect considering where the UK economy was at the time. I conducted some initial research visiting both The Franchise Magazine and Cash Generator websites which I found very helpful in my analysis.

Q: How did you get in touch with the brand?
AT: After visiting the stand I decided that I did want to follow up and find out more information. I carried out my own research (visiting a few Cash Generator stores) coupled with an initial meeting at the headquarters of Cash Generator in Bolton.

Q: What was your initial impression of the Cash Generator management team?
AT: In my opinion it's the people that are the biggest asset of any business and I was very impressed with everyone that I met from the receptionist all the way through to the Managing Director.

Q. What territory do you own, when did you launch and what are your targets for the business?
AT: A shop in Hastings, East Sussex, was launched on October 23, 2009 and with the help of my brother we hope to open an additional two to three Cash Generator stores in the next few years.

Q: What was your previous occupation and was it easy to make the transition to franchise owner?
AT: I had worked in the City of London for the last twenty years in various roles including trading equities and analysing companies. It was relatively easy to make the transition due to my financial background, where problems have arose Cash Generator has always been on hand to help.

Q: What do you enjoy most about being your own boss?
AT: Having the freedom to make decisions by myself without having to report to committees.

Q: What are your interests outside of running your business?
AT: To start a new business requires total dedication but when I get the chance I love watching horse racing and following Chelsea Football Club.

Q: Why did you decide to become your own boss?
AT: Working for somebody else for the last 20 years gave me the incentive to go out on my own. I knew that I would not be content if I did not start my own business.

Q: How do you intend to reward yourself?
AT: Spend more quality time with my family and especially my daughter.

Q: What did you want to be when you were a child?
AT: A doctor but I was lured away by the big lights of the City.

Q: Who is your hero in the business world?
AT: The founder of e-Bay, Pierre Omidyar