A better quality of life with Well Polished

Fed up of working long hours as a Field Sales Manager, Marcia Knightbridge, decided to become her own boss by operating her own Well Polished franchise and has not looked back

When Marcia Knightbridge launched her Well Polished franchise in July, she traded in unhappiness and a long daily commute working in field sales for a better quality of life, running her own business from the comfort of her own home. "When I was working as a field sales manager I spent most of my time commuting between appointments, which was tiring," she recalls. "Having to work long hours for someone else was also frustrating so I decided to look into business ventures which I could operate from home.

"I spotted the Well Polished franchise in The Franchise Magazine. I loved the modern, fresh branding and the thought of being able to put my people skills to good use. Franchising was the safest way for me to become my own boss, especially as I did not have any previous experience within the domestic cleaning sector. This is because I would have access to a tried and tested business model and ongoing support and training from the franchisor."

Founded in 2004, Well Polished is a management domestic cleaning introductions agency franchise and has territories available nationwide from £4,900. Franchise owners do not do any cleaning, instead their role is to manage the cleaning contracts, find cleaners and liaise with the clients. Well Polished has a range of domestic cleaning services on offer. These include one-off blitz cleans, bed making, laundry, house sitting, standard house cleans, waiting in for deliveries and an in-house, same day ironing service called Well Pressed.

Marcia and her boyfriend arranged to meet Well Polished company founder Sandra Venables at a hotel, mid-way and left with complete faith in the business concept. Marcia continues: "We were overwhelmed by Sandra's enthusiasm and knowledge. She answered all of our questions thoroughly and gave us the contact details of the franchise network in case we wanted to speak to an existing franchise owner directly. We spoke to franchise owner Moira Whittaker about her achievements and were impressed with what she said."

Before the launch of her West Essex based franchise Marcia attended a one-week intensive training course at head office, which involved attending client visits and learning every aspect of the Well Polished franchise. "I have had support from day one," explains Marcia. "Sandra helped me find my feet by attending client visits with me for the first few weeks, which boosted my confidence. Now if I need any help, Sandra or head office are only a phone call away.

"I really enjoy running my own business and wish I had done it sooner because as my own boss I am able to work to a schedule that suits me and my clients. I love meeting new people and building relationships with both my clients and cleaners and I am excited about the future. Starting a family was not an option in my previous high pressure job, but now as my own boss I will be able to fit my work around any future family commitments."

Interview by Jess Sturman